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 Providing
excellent customer service goes beyond just picking up the phone and answering email
or web chat interactions. It is about gaining a genuine understanding of the customer's
issue and resolving it in such a manner that the customer becomes your biggest fan.
Responsibilities:
- Daily operations and
- Strategic direction of customer service functions
- Business support operations
- Levels of customer service
- Productivity and efficiency in process automation
- Information-technology team
Previous Experiences:
Prior to joining Service Net, Jeff spent 4 years with Fruit of the Loom establishing
and managing an offshore supply chain logistics team. He then worked 5 years for
an international software development company in South Florida implementing ERP
solutions and ultimately managing all aspects of customer service, technical support
and application development. He joined Service Net in 2002 as a Resource Manager
in the IT department and was promoted to General Manager of Systems Engineering.
Education:
- Bachelor's degree in history and government from Centre College of Kentucky
- Master's degree in Political Science from Eastern Kentucky University
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